Online Store FAQ Page
IS THE FARM SHOP OPEN?
Yes, we are open Monday to Saturday between 10am & 4pm. Please only visit the shop if you are not displaying symptoms of the virus and are able to maintain a 2-metre distance from other shoppers as well as our employees. To minimise the risk of cross-contamination, all cooked meats are now pre-cut and vac-packed instead of cut to order and we kindly ask you to pay by contactless instead of chip & pin or cash
WHAT CAN I ORDER ONLINE?
- Restaurant-grade takeaway meals prepared by our chefs ready to reheat at home
- Fresh fruit & vegetables
- Fresh meat
- Delicatessen produce including homemade savoury pastries, salads, cheeses, cooked meats
- Larder staples such as pasta, rice, flour, tins, sauces etc.
- Fresh milk, eggs, bread
- Household products
- and more…
HOW LONG WILL IT TAKE TO PROCESS MY ORDER?
Please allow 3 days for us to process all online orders. This enables us to fulfil any requirements for fresh items. If you need your order processing quicker then you can call us on 01428 772150 or visit our shop during opening hours. Please note that we do not deliver on Sundays and the shop is also closed.
CAN I PLACE AN ORDER OVER THE PHONE?
Yes, if you need extra help, cannot easily access the internet or need your shop quickly, you can order over the phone with one of our dedicated shop assistants in a safe & secure environment. Please just give our team a call on 01428 772150. Please note that some fresh items may not be available with this service, such as fresh meals that are made to order and fresh meat that is specially ordered in.
I WANT TO ORDER SOMETHING THAT IS OUT OF STOCK
Re-stocking certain products is a continued challenge but we're engaging new suppliers to assist and refilling our shelves as quickly as we can. Please keep a close eye on our website for an up to date list of what’s available
WHY HAS THE PRICE OF CERTAIN ITEMS CHANGED?
Where we see a significant fluctuation in market pricing, we may have to tweak the sale price of those items. Our markups remain as they were
WILL I BE REFUNDED FOR ANY MISSING ITEMS?
Yes. If a suitable substitution is not available we will refund any missing items. We aim to process refunds within 24 hours of you receiving your order
CAN I ADD TO MY ORDER ONCE IT’S BEEN PLACED?
Yes. Please place another order online for the additional items and make a note in the delivery instructions field
DO YOU CATER FOR PEOPLE WITH SPECIAL DIETARY REQUESTS?
Yes. We offer a variety of vegan, vegetarian & gluten free takeaway meals and products. Please look for the symbols on our website
WHERE DO TIPS GO?
When you place an order through our website we'll ask if you'd like to leave a tip. Any money you donate will be matched by us and 100% of the funds we raise will be used to supply local doctors, nurses and other NHS workers with essential food packages – that's restaurant meals, fruit & veg and other staple items